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What Our Clients Are Saying

For over 18 years, BrandHook has partnered with businesses to create impactful customer experiences and drive growth.

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Explore heartfelt testimonials from our clients who have experienced the BrandHook difference.

Having the Britex team hear what our customers are saying directly really changed how we developed our new product launch strategy. We made assumptions about our brand experience and the amount of information we needed to provide. We found out in detail what more we needed to add to make it easy for customers to understand the new changes.


We couldn’t believe the difference between listening to customers and reading it in a report. The whole delivery team is much more empathetic about what our solutions need to be because we heard the customers’ feedback directly.

Sarah Scammell

Ex Marketing Manager, Britex Carpet Care

The reason the Substance (BioRevive) marketing team and our senior Stakeholders worked with BrandHook and their tech platform was to understand the customer for a natural pain relief product and build those learnings into an activity plan. Now that we have used it, we recognise how easy it will be to jump into our second project.

 
There is a realisation that listening to information from the source smashes our internal bias and creates a rich internal discussion. I have always been told in my previous roles that ‘you are not the target audience’ and this process makes it easy to stay connected with customers.

Megan Travers 

Digital Marketing Manager | AuctionsPlus

Ex Substance (BioRevive)

If you want to shift customer-centricity from a corporate rhetoric to a cultural movement, you want to talk to BrandHook. Their unique passion and methodology can help to inform a business strategy that pivots on customer intimacy, engaging everyone from the shop floor to boardroom.


BrandHook's ability to unpack the customer like no other gave us a competitive advantage that led to commercial transformation, on two different occasions.

Jee Moon

CMO | Nuix

Ex Best & Less, Luxottica, AMEX

Partnering with BrandHook over the past three years has been instrumental in shaping our customer experience approach at More and Tangerine Telecom. By making Customer Discovery a priority, we've integrated insightful segmentations and face-to-face client conversations into our strategy.


Customer immersion has provided us with deep insights that continue to drive our business forward. The results have been remarkable, and we look forward to continued collaboration.

Emma Pezzimenti

Head of Customer Experience | More and Tangerine Telecoms

Pip is an engaged speaker, the content was insightful, and the interactive elements made today's session enjoyable and informative

Online Learning Attendees

My biggest takeaway is that understanding your customer in great detail is of incredible significance in ensuring the success of your business. It is not a once-off process but rather a continuous process.

Online Learning Attendees